Helpdesk Administrator

Monday to Friday 8am - 5pm.

MUST HAVE M&E experience

Essentials

• Must have experience working in a Building Maintenance company or Facilities industry

Duties:

• Identification of the most appropriate solution to the client request within the contractual process.
• Receiving work orders in from central helpdesk to progress work
• Raise PO’s for subcontractors and follow the appropriate approval process to carry out work
• Prepare and send out requests for quotations to subcontractors
• Instruct, schedule and coordinate subcontractor visits to site
• Actively manage incoming task queue
• Actively carry out task management
• Triage incoming tasks to define billable and non-billable work
• Carry out Goods Receipt Note process as required
• Preparation, download and circulation of management reports as and when require
• Raising PO and invoices
• Production of valuations and presentation of results
• Quote logging and processing
• Collating timesheets from engineers, chasing and checking quality of data
• Contract set-up (PPM / System support)
• Application billing preparation
• that they are processed for payment correctly according to the contract terms, specification and schedule of rates
• Responsible for all quotations and estimates – ensuring that they are processed for payment correctly according to the contract terms, specification and schedule of rate
• Chasing and escalation within the regions all SLA & KPI breaches
• Co-ordination of Site Audits
• Co-ordinate monthly meetings and reviews generally
• PPM & Reactive Works Reporting
• Liaising with regional team over client requirements for scheduling ad-hoc works
• Collation of stats for invoicing (reactive and ppm’s)
• Validation of all reactive charges submitted by the regional teams
• Valuation of all quotations/estimates submitted by the regional teams