Technical Support Officer

ROLE PURPOSE :

Delivery of complex technical and core administrative support to teams, meeting performance targets and embedding a culture of “Putting our residents first” where continuous service improvement is maintained.

Roles And Responsibilities:

• Provide high-quality technical and administrative support to the Bereavement Services team.
• Deliver routine, complex, and emergency administrative tasks within set deadlines.
• Respond to customer queries professionally and escalate issues when required.
• Maintain excellent customer service standards and support the “Putting Residents First” approach.
• Organise meetings, prepare agendas, and take accurate meeting minutes.
• Maintain and update case management systems, databases, and records.
• Support operational staff with the use of internal systems and processes.
• Assist with financial administration, payment queries, and budget-related tasks.
• Ensure compliance with financial regulations and council procedures.
• Prioritise workload effectively and manage multiple tasks accurately.
• Work collaboratively within a multi-disciplinary team environment.
• Support service delivery across different locations and teams when required.
• Maintain confidentiality and handle sensitive information appropriately.
• Produce reports and management information as required.
• Escalate operational or service delivery issues to supervisors/managers.
• Assist with continuous improvement initiatives and service enhancements.
• Support training, induction, and development of new team members when required.
• Build positive working relationships with colleagues, service users, suppliers, and external organisations.
• Deliver administrative support that helps improve operational efficiency and resident services.
• Ensure all work is completed in line with service standards, policies, and performance targets.

Essential Requirements

• Minimum 5 GCSE passes including Maths and English or equivalent.
• Strong administrative and organisational skills.
• Experience supporting multi-disciplinary teams.
• Excellent ICT skills including Microsoft Word, Excel, and Google Docs.
• Experience using database or case management systems.
• Ability to manage high workloads and meet deadlines.
• Strong communication and customer service skills.
• Flexible approach to work and willingness to support different teams/locations.
• Positive “can do” attitude and ability to work independently and within a team.